Reference

Terms and Conditions for Your bengkel138 Account

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access the lobby on bengkel138. Access to our services depends on local law and is available only where permitted in your region.

Applies to all accountsDANA · OVO · GoPay transactionsIndonesia-eligible regions onlyEffective upon registration
bengkel138 Terms and Conditions for Your bengkel138 Account
TERMS CONTACT

How to Reach Us About These Terms

If you have a question about how a specific clause applies to your account, or you need to report a terms-related issue, our support team is available around the clock. Reach us through live chat on the site, or send a message via the contact form linked in your account dashboard. We aim to respond to all terms and account queries within one business day.

Live Chat Open the chat widget on bengkel138 at any time. Our team handles account and terms questions directly, without routing you through a queue.
Account Dashboard Log in and use the Help section in your account dashboard to submit a written query. Attach any relevant transaction reference for faster handling.
Contact Form The contact form on our site accepts detailed terms queries. Include your registered wallet type — DANA, OVO, or GoPay — so we can locate your account quickly.
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your transaction history are handled with care. We apply standard encryption across all account sessions, and your wallet details — whether DANA, OVO, or GoPay — are never stored in plain text on our systems. You can request a review of the data we hold on your account by contacting support through the dashboard. If you believe your account has been accessed without your permission, notify us immediately via live chat so we can suspend access and investigate.

Data Retention We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable rules in your region.
Cookie Use Our site uses cookies to maintain your session and remember your wallet preference. You can manage cookie settings through your browser at any time.
Account Access Only you should access your account. If we detect unusual login activity, we may ask you to re-verify your identity before restoring full access to the lobby.
Data Requests To request a copy of your account data or ask us to correct a record, contact support via the dashboard. We will respond within a reasonable timeframe.

Common Questions About These Terms

Answers to the questions we hear most often about how these terms work in practice.

These terms apply from the moment you complete registration on bengkel138. Using the lobby or making a deposit via DANA, OVO, or GoPay confirms your acceptance.

We may update these terms when our services change. We will post the revised version on this page. Continued use of your account after the update means you accept the new terms.

Sharing your login credentials is a breach of these terms. If we detect shared access, we may suspend the account pending a review and identity verification step.

Send a request through the Help section in your account dashboard. Include your registered wallet type — DANA, OVO, or GoPay — so we can locate your records promptly.

The core terms apply to all accounts. Where local law in your region imposes additional conditions, those rules take precedence. Access depends on what local law permits.

Contact us immediately via live chat on bengkel138. We can suspend access to your account and begin an investigation while you secure your wallet credentials.