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How bengkel138 Handles Your Personal Information

Your account data and payment details — including transactions through DANA, OVO, and GoPay — are handled with care. This page explains exactly what we collect, why we collect it, and how you stay in control of your own information at every step.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyYour Right to Access & DeleteIndonesia-Region CoverageSecure Account Verification
bengkel138 How bengkel138 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy Rights

Team online

Live Chat Support

Open the chat window from your account dashboard any time. Our support team handles data access and deletion requests directly through this channel, around the clock.

Email Privacy Request

Send your data request to our privacy contact address listed in your account settings. We aim to respond within a few business days of receiving your message.

Account Settings Panel

Some data preferences — like marketing contact opt-out — can be managed directly inside your account settings without needing to contact support at all.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Account Security Practices

Login access is protected by OTP verification sent to your registered contact. Unusual login attempts from unrecognised devices trigger an additional confirmation step before access is granted.

Data Retention Policy

We keep your account and transaction data while your account remains open. After closure, records are held only as long as required under applicable Indonesian regulations, then deleted.

Your Right to Request Changes

You can request a copy of your stored data, ask us to correct inaccurate details, or request deletion of your account data by contacting support or using the in-account privacy request form.

Common Questions About Your Data and Privacy

We collect your registered name, contact details, and the wallet information linked to your DANA, OVO, or GoPay account. Device and session data is also recorded to protect your login security.

We do not sell your personal data. Information is shared only with payment processors like DANA, OVO, and GoPay as needed to complete your transactions, and with service providers bound by confidentiality obligations.

Contact our support team via live chat or the email address in your account settings. We will provide a summary of the data we hold on your account within a few business days.

Yes. Submit a deletion request through live chat or email. We will process it in line with applicable Indonesian regulations, which may require us to retain certain transaction records for a set period.

Payment transactions through DANA, OVO, and GoPay are processed over encrypted connections. We do not store your full wallet credentials — only the reference data needed to verify and reconcile your transactions.

After account closure, your data is retained only for as long as local Indonesian regulations require. Once that period ends, your personal information is deleted from our active systems.